Service & Support — EPIC Pad Printing Machines
Keep your Epic Pad Printing machines running at peak performance with responsive service, certified engineers, and genuine consumables.
Why customers choose Epic Support
Fast response, trained engineers, and a deep bench of pad printing expertise.
Services we offer
Preventive Maintenance
On‑Site Repair
Remote Diagnostics
Installation & Training
Genuine Spare Parts
AMC / Service Contracts
Coverage & Response
Choose an SLA that matches your production criticality.
Standard
- Email/Phone support (business hours)
- Remote diagnostics
- On‑site visit as per schedule
Our support process
Log the ticket
Share model, serial number, contact info, and a short issue description.
Remote triage
Engineer guides you through checks; parts list prepared if needed.
On‑site visit
If required, a certified engineer visits for repair/calibration.
Closure & report
We share a visit report and preventive recommendations.
Need urgent help?
Talk to Support
Call us or email with your machine details. We’ll get you back up fast.
FAQs
What details help you resolve issues faster?
Machine model, serial number, error description, process parameters (ink/solvent, pad/plate specs), and photos/video of prints.
Do you provide loaner machines?
Available case‑by‑case for contract customers. Speak to your account manager for availability.
What are typical response times?
Remote response within business hours; on‑site visit targets depend on region and SLA tier (Standard/Plus/Priority).
Can you optimize my printing cycle?
Yes. Our applications team can audit your setup and recommend pad/ink/cliché changes to improve quality and takt time.
Service Centers
Looking for user manuals, SOPs or application guides? Browse resources.